This privacy policy explains how clearhead.in ("Clearhead," "we," "us") collects, uses, stores, and protects your personal information. Clearhead is a coaching and counselling practice operated by Vaibhav Jain, based in Lokhandwala, Andheri West, Mumbai 400053, Maharashtra, India.
By using this website or engaging with our services, you agree to the practices described below. If you do not agree, please do not use this website or submit any personal information through it.
What we collect
We collect only what is necessary to respond to your enquiry and deliver our coaching and counselling services. This includes:
Information you provide directly: your name, email address, phone number, and any message you write when filling out a contact or enquiry form on this site. If you complete the screening quiz on clearhead.in, your quiz responses are also collected to help determine whether coaching or counselling is a suitable fit for you.
Booking data: when you book a session, your booking details (name, email, selected time slot, and any notes you add) are processed through Cal.com, our scheduling platform. Cal.com may collect additional technical data as part of the booking process — their privacy policy governs that data.
Payment data: payments are processed through Razorpay. We do not collect, store, or have access to your full card number, bank account details, or UPI credentials. Razorpay handles all payment information directly and is PCI-DSS compliant. We receive only a transaction confirmation (amount, date, and payment status) for our records.
Technical data: like most websites, clearhead.in may log basic technical information such as your IP address, browser type, device type, and pages visited. This data is collected automatically and is used solely to keep the site running and to understand how it is used in aggregate. We do not use this data to identify or profile individual visitors.
How we use your data
Your personal information is used strictly for the following purposes:
To respond to your enquiry — when you fill in a contact form or complete the quiz, we use your name, email, and phone number to get back to you. To schedule and deliver sessions — booking data is used to confirm and manage your coaching or counselling sessions. To process payments — transaction data from Razorpay is used to confirm that payment has been received for your chosen package. To improve the website — aggregate, anonymised technical data may be used to understand how the site is used and to fix issues.
We do not use your data for marketing, advertising, newsletters, or any purpose beyond what is described above. We do not sell, rent, or trade your personal data — ever.
Third-party services
Clearhead uses a small number of third-party services to operate. Each has its own privacy policy, and we encourage you to review them:
Cal.com — used for session booking and scheduling. When you book through Cal.com, your booking details are processed on their platform. See cal.com/privacy.
Razorpay — used for payment processing. All payment data is handled directly by Razorpay and is subject to their security and privacy standards. See razorpay.com/privacy.
We do not currently run third-party analytics, tracking pixels, or advertising scripts on clearhead.in. If this changes, this policy will be updated accordingly.
Session confidentiality
The content of your coaching and counselling sessions — what you say, what we discuss, the notes (if any) that emerge — is entirely separate from this privacy policy. Session confidentiality is governed by ICF (International Coaching Federation) ethics and professional counselling codes. Nothing from your sessions is shared with anyone, under any circumstance, without your explicit written consent. This is a professional and ethical obligation, not just a data protection measure.
Cookies
Clearhead.in does not use cookies for tracking, advertising, or analytics. If any essential cookies are used in the future (for example, by an embedded booking widget from Cal.com or a payment widget from Razorpay), they will be strictly functional — not for profiling or marketing. This policy will be updated if that changes.
Data retention
Contact form submissions (name, email, phone, message, quiz responses) are retained only for as long as needed to respond to your enquiry and, if you become a client, for the duration of our professional engagement. Once the engagement ends, your contact details are retained for a reasonable period (up to 12 months) for record-keeping purposes and are then permanently deleted unless you request earlier deletion.
Payment records may be retained for up to 8 years to comply with Indian tax and accounting regulations.
Session notes, if any are created during coaching, are handled separately under session confidentiality (see above) and are deleted at the conclusion of the engagement unless you request otherwise.
Your rights under India's Digital Personal Data Protection Act, 2023 (DPDPA)
As a data principal under the DPDPA, you have the following rights:
Right to access: you can request a summary of the personal data we hold about you and how it is being used.
Right to correction and erasure: you can ask us to correct inaccurate data or delete your personal data entirely. We will comply unless retention is required by law (for example, tax records).
Right to grievance redressal: if you believe your data has been mishandled, you have the right to raise a complaint with us directly, and if unresolved, with the Data Protection Board of India.
Right to nominate: you may nominate another person to exercise your data rights on your behalf in the event of your death or incapacity, as provided under the DPDPA.
To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within 30 days.
Data security
We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. This includes using secure, encrypted connections (HTTPS) on clearhead.in and relying on reputable, security-compliant third-party services (Cal.com and Razorpay) for booking and payments.
However, no method of electronic transmission or storage is 100% secure. While we do our best, we cannot guarantee absolute security of data transmitted over the internet.
Children's data
Clearhead's services are intended for adults (18 years and older). We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted personal information through this site, please contact us and we will delete it promptly.
Changes to this policy
This privacy policy may be updated from time to time to reflect changes in our practices, third-party services, or applicable law. When we make changes, the "last updated" date at the top of this page will be revised. We encourage you to review this page periodically. Continued use of clearhead.in after any changes constitutes your acceptance of the updated policy.
Contact us
For any questions about this privacy policy, to exercise your data rights, or to raise a concern about how your information is handled:
Vaibhav Jain
Clearhead — Coaching & Counselling
Lokhandwala Complex, Andheri West, Mumbai 400053
Maharashtra, India
Email: